Personal shopping from China, on WhatsApp
Taobao agent: we buy it in China and ship it to your door
Send a Taobao, Tmall, 1688, Weidian or Xianyu link, or just a photo or a message saying what you need and we find it. We buy it in Chinese, check it with photos, combine your parcels and ship to the US, UK, Europe, Canada and Australia.
- Taobao
- Tmall
- 1688
- Weidian
- Xianyu
- JD
- Can't find what you wantSend a photo or describe it. We search Taobao, 1688 and Xianyu for you.
- Can't read ChineseWe read the listing and chat with the seller in Chinese.
- Seller won't ship abroadSellers ship to our warehouse in China; we send it on to you.
- No Chinese paymentYou pay us by PayPal, Wise or Western Union. We pay the seller in yuan.
- Worried about quality3 free inspection photos of every item before it ships.
- Customs and tax confusionWe explain duties for your country and pick a suitable line.
- First order: no service fee
- Items at cost + 8%
- 3 free photos per item
- 60 days free storage
- Free parcel combining
What we can buy for you
Anything legal that a Chinese shop sells and a shipping line accepts. These are the things our customers order most.
We don't buy counterfeit or replica goods, weapons, medicines or anything illegal in your country. Batteries, liquids, powders, food and magnets are restricted on many lines. Full list.
No link? Send a photo or a message
You don't need to find the product yourself. Tell us what you want in WhatsApp, in your own words, and we search Taobao, Tmall, 1688, Weidian and Xianyu in Chinese.
- Send a photo, screenshot or descriptionA picture from Instagram or Pinterest, a product you saw abroad, a spare part, or simply "a gift for my sister under $40".
- We send you optionsUsually 2–5 listings with photos, prices in US dollars and our notes on each shop. Searching is free.
- You choose, we buySame steps as any other order. Searching is included in the service fee, and your first order has no service fee at all.
What people ask us to find
- The same dress, lamp or bag as in a photo
- A sold-out or older item, new or second-hand on Xianyu
- Spare parts and accessories for something they own
- Craft, sewing and DIY supplies in bulk
- A factory on 1688 for custom printing or small-batch products
- Stationery, home decor and gifts
- Merch from a Chinese game, anime or idol
- Something cheaper than in local shops
We don't search for replicas of branded goods or anything on the prohibited list.
How it works
Six steps, all through WhatsApp. You pay twice: for the items before we buy, and for shipping once your parcel is packed.
- Send links or a requestPaste Taobao, Tmall, 1688, Weidian or Xianyu links, or send a photo or description and we find the product for you.
- Get a quoteWithin 24 hours you get the item price, the seller's China shipping and our service fee, in US dollars.
- Pay and we buyPay by PayPal, Wise or Western Union. We check the seller, ask about stock and sizing, and place the order.
- Inspection photosYour items arrive at our warehouse. We send 3 photos per item; you approve, exchange or return.
- Combine and shipWe pack everything into one parcel, weigh it and quote the shipping lines for your country.
- Track to your doorPay the shipping, get a tracking number and we follow the parcel until it arrives.
One visible fee, and your first order is free
You pay what we pay for the items, plus 8%, minimum $5 per order. On your first order there is no service fee at all (up to $20 off), so you can try us with almost no risk.
Compare the total, not the fee. Many "0% fee" agents earn through shipping markups and paid extras. With us, everything below is already included in the 8%:
- Finding products from a photo or description
- Chatting with sellers in Chinese, asking about stock and details
- 3 inspection photos per item
- 60 days of free storage
- Combining parcels and removing extra packaging
- Exchanges and refunds handled with the seller in China
- A real person on WhatsApp from order to delivery
International shipping is the price of the line you choose for the real packed weight. The exchange rate is written in every quote.
See the full fee table · Payment methods · Order calculator with several items
Your own items: order calculator.
Where we ship
Express couriers, tax-included lines for Europe and the UK, duty-paid lines for the US and economy lines for light parcels. Choose a country to see delivery times and the import taxes that apply there.
North America
Europe
Oceania
Not listed? We ship to most countries. See shipping lines or ask on WhatsApp.
A person, not a platform
Big agent platforms are self-service. We are a small team that handles your order like a friend in China would.
| Taobao-Agent.com | Large agent platforms | |
|---|---|---|
| Who you talk to | A person on WhatsApp who handles your order from start to finish | A ticket system or chatbot |
| Ordering | Send links; we read the listing and ask the seller for you | You fill in carts and options yourself |
| Service fee | 8% (min $5), shown in every quote; first order free | Often 0–5%; some earn through shipping, currency or paid extras |
| Inspection | 3 photos per item, more on request | Usually 3–5 standard photos |
| Sizing help | We compare your measurements with the seller's chart | Rarely included |
| Fake and replica goods | We don't buy them | Varies |
We look at ratings, reviews and the shop's history, and ask the seller about stock, real colour and sizing.
No link? Send a photo, a screenshot or a few words. We search in Chinese and send you options with prices.
Wrong colour, damage or a missing part: we deal with the seller and arrange the exchange or refund inside China.
Questions buyers ask first
What is a Taobao agent?
A Taobao agent is a person or company in China who buys from Taobao and other Chinese shops on your behalf, receives the items at a warehouse, checks them and ships them to you abroad. You don't need a Chinese account, phone number or payment method. More about agents.
How much do you charge?
Items and the seller's China shipping at cost, plus an 8% service fee (minimum $5 per order). Your first order has no service fee (up to $20 off). Inspection photos, 60 days of storage and combining parcels are free. International shipping is quoted for your packed parcel. All fees.
How long does it take?
Usually 3–7 days for the seller to ship and for us to inspect, then 5–10 days by express courier or 8–20 days on a standard line, depending on your country. Pre-order items take as long as the seller states.
How do I pay?
Send your order from the order calculator; we confirm stock and price and send the payment details in WhatsApp. You pay by Wise, PayPal (+4.5%) or Western Union. You pay twice: once for the items before we buy, and once for shipping when your parcel is packed and weighed.
What if the item is wrong or damaged?
You see inspection photos before anything ships. If an item is wrong, damaged or not as described we arrange an exchange or return with the seller inside China. Returns and problems.
Do you buy replicas or fake branded goods?
No. We buy original designs, unbranded goods and products from official or authorised shops. Counterfeits are seized by customs and we don't handle them.
Which countries do you ship to?
The US, Canada, the UK, most of Europe, Australia and New Zealand, and most other countries on request. Shipping lines and times.
Is there a minimum order?
No minimum order. The minimum service fee is $5 per order, so combining several items in one order is better value.