1.1 You submit your Taobao order by email (firstname.lastname@example.org) or on our webform (Click Here)with Taobao item links and quantity, size, color......
1.2 Then we will contact each seller to check the stock and email you back with the estimated purchasing cost including our agent fee. Also in our email, we will give you the updated EMS or Registered Airmail shipping rate to your country. Sometimes we will also give you some objective, neutural advises on some items you select.
1.3 If you agree on the purchasing cost and shipping quoted in our email, just send us the down payment for the total purchasing cost including our service fee.
1.4 After receiving your down payment, we will process your order in the same working day.
1.5 Normally domestic shipping from sellers to us needs 3-5 days, when all items arrive at our warehouse and the final exact packing weight comes out, we will send you the 2nd email to charge you the shipping freight accordingly.
1.6 After receiving your 2nd shipping payment, we will despatch your parcel within 2 working days and send you the shipping details by email.
Currency Exchange Rate :
6.1 CNY=1 USD
(The reason why above Exchange rate is a bit higher than the current official USD/CNY rate is it includes the 5% fees charged by Paypal and our local China Bank.)
Rate of Agent Fee : 10%
(Minimum Agent Fee per Order: 50CNY)
Total cost= (Cost of All goods+Domestic Shipping Cost)*(1+Rate of Agent Fee)*Exchange Rate + EMS Shipping Freight*Exchange Rate
Cost of each goods still needs to include the domestic shipping cost from the seller to our warehouse, which is normally 3-5 dollars per item according to the weight of item and domestic distance.
We usually choose EMS as our main shipping way for the economic concern to our customers. The four big international couriers' shipping cost is much more expensive, also they have the strictest restriction on the shipping items, especially for all replicas.
For standard EMS fee, you can refer to below link:
Due to our large shipping volume everyday, we can give our customers 40% discount off the standard EMS fee according to different items, which is a great saving!!!
After we dispatched your parcel, we will send you an email with a photo as a shipping evidence:
You can track your parcel with the tracking number in the photo on EMS's website: http://www.ems.com.cn/english-main.jsp .
For US customers, you can also track on: http://www.usps.com/shipping/trackandconfirm.htm?form=global , as the information on USPS's site is updated quicker than the former Chinese EMS's site after the parcel enters US. According to our experience, it only takes 3-5 working days to deliver to our US customers.
However, if you still want to use DHL, UPS, TNT, FEDEX due to the urgency of your parcel, you can leave us a message on "Other Memos" on the page "Place an Order".
4.1 We don't sell any goods on this website, we are only working as an online shopping agent to help our customers buy items from Taobao. We shall not be involved in the disputes between you and the sellers on Taobao. To avoid such disputes, we do recommend you to choose sellers with at least 2 diamonds and positive rating above 98%. Also sometimes, we will give you some advices based on our years' shopping experience on Taobao. Most times, what you see is what you buy, though it may have some color differences due to different PC screens. Anyway, it's your responsibility to tell the commodity is good or not and decide the sizes, colors, etc...
4.2 As a shopping agent, we reserve the rights to reject any orders for some illegal or contraband items which we think may exist commercial risks.
4.3 Import duties, taxes and other charges are not included in the EMS shipping freight. These fees, if occur when the parcel entering into your country's customs, should be burden on your side. The only thing we can do to avoid such fees for you, is marking the goods as a personal gift with claiming value under 100 US dollars.